от prokalnatiq » Вто Дек 27, 2011 8:31 pm
Преди време имах проблем с километража си марка Sigma. Но тъй като бе извън гаранционен, никой не се нае да ми го оправи в България, и за това писах директно до сервиза. Те ми казаха да им го пратя и щели да го оправят без пари (въпреки че им казах, че вече няма гаранция). Така и стана, платих само доставката, а месец по-късно имах работещ километраж. Тези дни пак се появи същият проблем и им пратих същият имейл както преди (абсолютно (копиран), само отдоло допълних че имам същият проблем). И те ми отговориха с :
Dear Mr. Stoilov,
we are sorry for the inconvenience with the BC 2006 MHR. Please send us your complete set so that we can look at it. We will immediately send you a replacement model for free of charge (if warranty claim exists).
Please attach a copy of this email and from the receipt in your return!
You can also change/check the computer by the store where you buy it.
Our address:
SIGMA SPORT
Service department
Dr.-Julius-Leber-Str. 15
67433 Neustadt/Weinstr.
Germany
Mit freundlichen Grüßen / Best regards
Tina Schleicher
Не можах леко да схвана за какво да им го пращам този път, пишат че ще го погледнат, а не че ще го оправят. А и също така че щели да го заменят с нов ако имам гаранционен иск към тях, което няма как да стане, защото гаранцията е изтекла (изрично съм го упоменал). Ето пращам и Обновения стар имейл.
Hi there,
I have several Sigma Sport products and I am pretty happy with all of them being functional, reliable and with great design.
I have used my Sigma BC 2006 MHR computer in the last 2 years and it worked properly every time.
Unfortunately I am having some problems with its transmitter lately. Suddenly it stopped working so I've decided the battery is dead and replaced it with same 3V 2032 cell. It didn't work so I've tried with some other batteries as well and it didn't function. (There is a small button with led indicator on the transmitter which is for testing the battery and now it doesn't flash when pressed). The transmitter was not used in rain so I don't think it was damaged by water or cold weather.
I have contacted my local Sigma Sport dealer (Velomania in Sofia, Bulgaria) but they couldn't help much and stated there is no service for Sigma products in Bulgaria.
I'm pretty sure product's warranty is over but still want to use my bike computer again.
Could you let me know if and where I can have my transmitter serviced or it will be easier to try to fix it by myself.
Thank you very much indeed for your support!
Best regards,
Svilen
I send you this email about 8 months ago and you help me with this problem. Now I have almost the same problem with it. So what I can do?
Много ще се радвам ако ми кажете, че просто искат да ми кажат да го пратя, за да го оправят отново.